The Wolds Community Transport Project (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and store your data when you use our services, website, or contact us.
1. Information We Collect
We may collect the following information when you contact us, make a booking, or volunteer with us:
Your name, address, and contact details (phone number and/or email).
Journey details (pick-up and drop-off locations, times, and accessibility needs).
Volunteer information (driving licence, emergency contact, and availability).
Any other details you choose to share to help us provide our services safely.
2. How We Use Your Information
We only use your personal information to:
Arrange and manage your journeys.
Communicate with you about bookings, events, or volunteer activities.
Keep our records up to date.
Meet legal or safeguarding obligations.
We do not share your information with third parties unless required by law or necessary for delivering our service (for example, with our insurers or funding partners in anonymised reports).
3. How We Store Your Information
Your information is stored securely, either on password-protected systems or in locked files. We only keep your data for as long as necessary to provide our service or meet legal obligations.
4. Your Rights
You have the right to:
Ask for a copy of the information we hold about you.
Request that we correct or delete your personal data.
Withdraw your consent at any time.
To make a request, please contact us using the details below.
5. Contact Us
If you have any questions about this policy or how your data is handled, please contact:
The Wolds Community Transport Project
Email: info@woldscommunitytransport.co.uk